WE WELCOME YOU

Thank you for choosing XBC-IT as your preferred solutions partner. We are confident that you will enjoy working with our knowledgeable and friendly staff and that you will be satisfied with the future-proofed services we provide

Meet your new Office Assistants

Xerox® AltaLink® C8155

  • The Xerox® ConnectKey® Technology-enabled
    AltaLink C8155 Series Color Multifunction Printer
    is cloud connected, mobile ready, app-enabled and
    easy to personalise. The C8155 Series is your modern
    workplace assistant – helping you excel today
    and stay ready for the future.

  • Brochure

    Virtual Demo

Altalink® Family

  • Xerox® ConnectKey® Technology-powered AltaLink letter and tabloid business printers and MFPs represent a quantum leap forward in workplace productivity. They are designed to transform the way we work today, safely and securely.

  • Count on it
    Preview scans and faxes right at the tablet-like touchscreen interface, and quickly make scanned documents searchable with built-in OCR capability.

    Easy setup
    “Plug-n-play” setup features are ideal for organizations with no tech support — or simply don’t want to wait for IT.

    Well-connected
    Connect to all your AltaLink devices via wire, wireless, or from your mobile device. Access all your cloud services — Dropbox™, Google Drive™, OneDrive® via the AltaLink tablet-like touchscreen interface.

What can my Office Assistants do?

Increase Productivity

Automated Security

Print From Your Android Device

They Have Apps

We make it Easy ?

Support request can be initiated through the following means:

When initiating a support request:

Please provide the following information when creating a support ticket via email :

  • Location where the fault is occurring

  • Serial number of device

  • Meter Readings

  • Service which is affected, i.e. workstation, network, printer or application fault

  • Priority that you believe the request should have (low/scheduled, standard, high, critical)

  • Any information which would help us resolve the issue as soon as possible

Please log a new ticket should there be a different issue. This helps both parties keep track of different issues

Following this, you will receive an email informing you that your request has been logged. Please use this mail thread as the basis of all further correspondence on the specific query

The above process ensures that a ticket is logged, a technician is assigned, and the troubleshooting and resolution are formally logged and tracked. This allows us to measure our service and ensure a swift and pleasant experience for you our client

Important Note:

Direct emails, WhatsApp messages and cell phone calls to technicians are not monitored therefore please follow the guidelines stipulated to ensure the best response

"We are customer focused-we deliver excellence through Integrity, Accountability and Passion; we are what we repeatedly do.Excellence is then not an act but a habit.”